Gonski Roof & Gutter Cleaning Privacy Policy

This Privacy Policy describes how Gonski Roof & Gutter Cleaning ("we," "us," or "our") collects, uses, and protects the personal information of visitors and customers who interact with us through our website at gonskicleaning.com, our contact forms, phone calls, and SMS communications. By using our services or submitting your information, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to provide and improve our roof and gutter cleaning services. The types of information we may collect include:

a. Contact and Identity Information

• Full name

• Email address

• Phone number (including mobile number)

• Service address

• City, state, and ZIP code

b. Service Information

• Property type and size

• Details about requested services (roof cleaning, gutter cleaning, zinc treatment)

• Appointment preferences and scheduling history

• Service history and job records

c. Communications Data

• Records of SMS messages, phone calls, emails, and voicemail communications

• Opt-in records for SMS communications

• Inquiry details and service requests

d. Advertising and Analytics Data

• Information collected through online advertisements (Google Ads, Meta/Facebook Ads, or similar platforms)

• Click data, campaign source information, and ad interaction records

• Referral source (how you found us)

2. How We Collect Information

We collect information through the following means:

a. Website and Forms

When you visit gonskicleaning.com and submit a contact form, request a quote, or book an appointment, we collect the information you provide directly.

b. Phone and SMS Communications

When you call us or opt in to receive SMS messages from us, we collect your phone number and communication history.

c. Advertising Platforms

If you interact with our advertisements on platforms such as Google or Facebook/Meta and submit a lead form, we receive the contact information you provide through those platforms.

d. Appointment Booking

When you schedule a service appointment through our website or over the phone, we collect the details necessary to complete and manage that appointment.

e. Third-Party Platforms

We use GoHighLevel as our Customer Relationship Management (CRM), communication, and automation platform. GoHighLevel acts as our data processor and stores contact information, communication logs, appointment records, and automation workflows on our behalf.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to inquiries and provide quotes for roof cleaning, gutter cleaning, and zinc treatment services

• To schedule and manage service appointments

• To send appointment confirmations, reminders, and follow-up communications

• To send SMS messages to customers who have opted in to receive them

• To send service updates, invoices, and customer support communications

• To run and measure advertising campaigns

• To improve our website, services, and communications

• To comply with legal obligations

We do not use your personal information for any purpose incompatible with the purposes described in this Privacy Policy.

4. SMS & Communications

a. How You Opt In

By providing your mobile phone number to Gonski Roof & Gutter Cleaning through our website contact form, quote request form, appointment booking form, or by verbally providing your number to a representative and consenting to receive texts, you are opting in to receive SMS messages from us. You may also opt in by texting a designated keyword to our business number.

Consent to receive SMS messages is entirely voluntary. Your consent to receive SMS messages is not required as a condition of purchasing our services.

b. Types of Messages You May Receive

After opting in, you may receive the following types of SMS messages:

• Appointment confirmations and reminders

• Quote and estimate follow-ups

• Service completion notifications

• Customer satisfaction follow-ups

• Promotional offers and seasonal service announcements

• Billing and payment reminders

c. Message Frequency and Rates

Message frequency may vary depending on your service activity and communication preferences. Message and data rates may apply depending on your mobile carrier and plan.

d. How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent, unless you re-opt in.

e. HELP Instructions

For assistance, reply HELP to any SMS message or contact us directly at:

• Email: [email protected]

• Phone: (971) 433-4948

f. SMS Data Sharing

Your SMS opt-in data, consent records, and mobile phone number are never shared with third parties or affiliates for marketing or promotional purposes. SMS originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services that facilitate message delivery.

5. Data Sharing Policy

Gonski Roof & Gutter Cleaning takes data privacy seriously. We do not sell, rent, or trade your personal information to any third party.

The following specific rules govern how we handle your data:

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Lead data collected through our website, ads, or forms is never sold to outside parties.

• We do not share your opt-in status, mobile number, or SMS consent with any affiliates or third-party marketers.

a. Permitted Disclosures

We may share your information only in the following limited circumstances:

• With GoHighLevel, our CRM and communications platform, as a data processor acting on our behalf

• With advertising platforms (such as Google or Meta) only to the extent necessary to run campaigns you may have engaged with, subject to those platforms' own privacy policies

• With service subcontractors who assist with customer service or operational support, bound by confidentiality obligations

• When required by law, court order, or government authority

• To protect the rights, safety, or property of our business, customers, or the public

6. Cookies & Tracking Technologies

At this time, Gonski Roof & Gutter Cleaning does not currently use cookies or tracking pixels on our website beyond any default functionality provided by our website platform. If we implement tracking technologies in the future, this Privacy Policy will be updated accordingly to describe the types of cookies used, their purposes, and your options to manage them.

Our advertising campaigns on platforms such as Google Ads or Meta Ads may use platform-native tracking tools governed by those platforms' own privacy policies. We encourage you to review those policies directly.

7. Data Security Practices

Gonski Roof & Gutter Cleaning implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our data is primarily stored and processed through GoHighLevel, which maintains industry-standard security practices.

While we take data security seriously, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our business records, comply with legal obligations, and resolve any disputes. Specifically:

• Customer contact and service records are retained for the duration of the business relationship and for a reasonable period afterward for record-keeping purposes

• SMS opt-in and opt-out records are retained as required to demonstrate compliance with applicable messaging regulations

• Advertising interaction data is subject to the retention policies of the respective advertising platforms

You may request deletion of your personal information at any time (see Your Rights & Choices below), subject to our legal obligations to retain certain records.

9. Third-Party Services

a. GoHighLevel

Gonski Roof & Gutter Cleaning uses GoHighLevel as its primary CRM, funnel, automation, and communications platform. GoHighLevel acts as a data processor on our behalf and handles the storage of contact records, communication logs (SMS, email, calls), appointment scheduling, and automated workflows. GoHighLevel does not own your data and processes it solely at our direction.

GoHighLevel's privacy policy is available at: https://www.gohighlevel.com/privacy-policy

b. Advertising Platforms

We may run paid advertising campaigns through Google Ads and/or Meta Ads (Facebook/Instagram). If you interact with one of our ads and submit your information through a lead form, that information is transferred to us and handled under this Privacy Policy. Your interactions with those platforms are also governed by their respective privacy policies.

We are not responsible for the privacy practices of third-party websites or platforms linked from our content.

10. Your Rights & Choices

You have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you

• Correction: You may request that we correct inaccurate or incomplete information

• Deletion: You may request that we delete your personal information, subject to legal retention requirements

• Opt-Out of SMS: You may opt out of SMS communications at any time by replying STOP

• Opt-Out of Marketing: You may request to be removed from any marketing communications lists

• Data Portability: You may request that we provide your data in a portable format where technically feasible

To exercise any of these rights, contact us at [email protected] or (971) 433-4948. We will respond to your request within a reasonable timeframe.

11. Opt-Out Instructions

SMS Opt-Out

Reply STOP to any SMS message from us. You will receive a final confirmation message and will be removed from our SMS list.

Email Opt-Out

Click the unsubscribe link in any marketing email from Gonski Roof & Gutter Cleaning, or email us at [email protected] to be removed.

General Data Opt-Out

12. Children's Information

Gonski Roof & Gutter Cleaning's services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational changes. When we make material changes, we will update the "Last Updated" date at the bottom of this policy and post the revised version at gonskicleaning.com.

Your continued use of our services or website after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

• Business: Gonski Roof & Gutter Cleaning

• Website: gonskicleaning.com

• Email: [email protected]

• Phone: (971) 433-4948

• Location: Salem, OR 97305

Last Updated: June 09, 2026